HANNEA Shipping Information

1. Delivery Methods

HANNEA adopts a localized logistics cooperation model to ensure efficient and reliable delivery services, especially tailored for the Indian market and major international regions. We cooperate with well-known local and global logistics partners to provide targeted solutions based on different sales channels .

• Amazon FBA Delivery：Applicable to products purchased through HANNEA’s official flagship store on Amazon India. Enjoy Amazon’s localized warehousing, sorting, and last-mile delivery services, with priority processing during peak seasons (e.g., Indian festival sales periods) .
• India Local Special Line Delivery：Cooperate with professional Indian logistics providers to offer door-to-door delivery for orders from the official website and authorized offline channels. The service integrates customs clearance (for cross-border goods) and local distribution, ensuring smooth logistics in both major cities and remote areas .

2. Delivery Timeframe

Delivery Region	Delivery Method	Standard Delivery Time	Peak Season Note
Major Indian Cities – Mumbai, Delhi, Bangalore, Chennai, etc.	Amazon FBA / Local Special Line	1-3 working days	May be extended by 1-2 days during festival peaks
Indian Remote Areas – Plateau, border towns, etc.	Local Special Line	5-7 working days	Subject to local transportation conditions

Note: Delivery time may be properly extended due to factors such as holidays, customs inspection, extreme weather, or force majeure. We will notify you of the latest progress via email/SMS in a timely manner .

3. Shipping Coverage

• Indian Market：Covers all major cities and towns across India. For remote areas such as northeastern states and border regions, we have opened special logistics routes to ensure basic delivery coverage .

4. Packaging & Safety

4.1 Secure Packaging

To ensure products (especially electrical items like dehumidifiers) are intact during transportation, we adopt professional packaging standards:

• ✓ Sturdy corrugated cardboard boxes (customized according to product size)
• ✓ EPE foam and shock-absorbing cotton for key components
• ✓ Waterproof and moisture-proof inner lining (suitable for India’s humid regional climate)
• ✓ Clear labeling with product information and handling instructions

4.2 Damage Protection

We provide a damage-free delivery guarantee. If the product is damaged due to logistics reasons upon receipt:

• ✓ Take photos/videos of the outer packaging and damaged product within 24 hours of receipt
• ✓ Contact official customer service to initiate a replacement/refund application
• ✓ Free return shipping and expedited replacement (no additional fees for customers)

5. Order Tracking

Real-time tracking service is available for all orders to help you grasp the logistics progress at any time:

1. After the order is shipped, you will receive a logistics tracking number and query link via email/SMS .
2. Tracking channels:
3. – For Amazon FBA orders: Log in to Amazon.in → Enter “Your Orders” → Select the corresponding order → Click “Track Package”
4. – For official website/other channel orders: Click the tracking link in the notification email/SMS, or log in to the official website’s “My Orders” to query
5. – Receive real-time SMS/email notifications for key logistics nodes (shipped, in transit, out for delivery, delivered)

6. Important Notes

• Please fill in the accurate and complete shipping address, contact person, and phone number to avoid delivery delays or failures due to incorrect information .
• If the delivery fails due to the recipient being unavailable, the courier will contact you to reschedule the delivery. If multiple delivery attempts fail, the package will be returned to the warehouse, and customer service will follow up to handle it .